The rows below mix three different things: a support service such as a helpline or app, insured outpatient treatment such as therapy or a consultant appointment, and inpatient or day-patient psychiatric hospital care. A product can include one without the others, so read each column against the benefit you actually want.
Can support be available for an existing condition?
Some support benefits use different medical-history rules from wider insured treatment. Vitality’s personal-plan exception applies to panel-arranged talking therapy after three months, with the remaining plan conditions still applying. WPA says its structured counselling benefit is not subject to general or personal exclusions (WPA Complete Health). Neither statement establishes unrestricted cover for psychiatric hospital treatment.
Before relying on any row above, check six things for your own plan: the approved practitioner, the referral or authorisation route, the allowance or session limit, the inpatient versus day-patient limit, how existing conditions are treated, and who pays for prescriptions.
A number in this table is a benefit limit, not a promise that every condition or practitioner is covered. Where a limit is not stated for a product configuration, check your policy rather than assuming another product’s figure applies.
Official sources: Bupa; Vitality; AXA; WPA; The Exeter; Aviva. These are individual products; employer schemes can differ.
For any other quoted plan, request the same breakdown of support, outpatient treatment and hospital benefits. A provider-level yes/no answer is not enough to establish your cover.